Responsibilities:

• Oversee the general operation of the community association portfolio and provide supervision to staff and contracted service providers, as applicable.
• Regularly communicate with the Board regarding community issues.
• Enforce the Rules and Regulations of the Association as outlined in the governing documents.
• Prepare, or oversee the preparation of, notices and meeting packets for all Association and Board meetings in a timely manner.
• Attend monthly Board Meetings, Annual Meetings, and any Special Meetings as contracted.
• Prepare Requests for Proposals (RFPs) and secure proposals for day-to-day operations, providing recommendations to the Boards for consideration.
• Oversee and ensure accuracy in individual items for each unit/lot.
• Assist in preparing the annual budget and updating reserve study projects for all communities in the portfolio.
• Approve all expenditures and seek Board approval for amounts exceeding predetermined thresholds.
• Respond to owner inquiries and requests promptly and in accordance with company standards.
• Manage the decision-making process effectively, working with short and long-range objectives for the associations.
• Handle after-hours emergency calls as scheduled.

Qualifications:

• Deliver superior customer service.
• Knowledge of community association inspection processes.
• Understanding of the role of the association board of directors and effective communication with association ownership.
• Proficient in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in conflict resolution techniques.
• Ability to maintain a positive work culture in line with NRP's values and beliefs.
• Strong time management and time-critical organizational skills.
• Excellent leadership and interpersonal skills.

Experience:

• 2 years or more of Association Management experience (Preferred).
• CMCA, AMS, or PCAM certification is preferred; please specify if applicable.

Job Type: Full-time

Location: NRP Office

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Referral program